JOB DESCRIPTION

About Us:

IDP is a global leader in international education services. We help international students study in English speaking countries. Our success comes from connecting students with the right course in the right university or institution and the right country.

IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; English language Training; and Hotcourses. We are a rapidly growing global organisation with ambitious future expansion plans.

IDP Education is a publicly listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.

Responsibilities:

Reception & Customer Support:

• Manning of Reception area and attend to all enquiries.
• Registration of walk-in students and assigning the students to the respective counsellors.
• Create new and updating of student entries in CRM system (SAP Cloud4Customer).
• Assisting with IELTS registrations and issuing receipts for IELTS fees collected.
• Tally of daily cash and nets collection and issuing receipts for monies collected.
• To handle all email communications for the organisation and timely assignment of emails to respective parties.
• Ensure tidiness and cleanliness of reception and customer touchpoints.
• Inventory management for office supplies
• Handle travel documentation for overseas visitors

Office Facilities Support and Administration:

• Provide general administration support to the Regional and Singapore office
• Collaborate with the Country Manager & Admin Team Lead to provide effective and efficient administrative support
• Review, manage and review all office and service/equipment contract/agreements under charge. Ensure Contractors meet Service Level Agreements.
• Ensure facilities are in good condition and take corrective actions if required. Report any hazards to management immediately
• Implement preventive maintenance program to ensure company facilities are well-cared for and adequate to support the company’s business operations
• Ensure office safety is in compliance with regulations set by the building management
• Respond to maintenance issues immediately upon notification
• Conduct training, drills and exercises in fire safety and ensure that fire safety requirements set by SCDF are fulfilled
• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Sourcing for and liaising with suppliers and vendors for items such as print materials and corporate gifts
• Invoice and PO submissions through Concur/Ariba
• Updating both internal and external facing office notices and signages (basic)
• Mail sorting and processing
• Finance related form filing and signature collection
• Petty cash collections/ deposit/ reconciliation.
• Manage agendas/travel arrangements/appointments etc. for the upper management

Ad-Hoc:

• Support with staff engagement and wellness activities and HR administrative work.
• Support with Special Projects eg. Office Move
• Work closely with internal and external stakeholders to develop and implement workplace safety and health management policies, operations processes and best practices to achieve high performance and service levels

Requirements:

• Diploma/Professional Certificate in any field
• Experience in Microsoft products and desktop support
• Experience in Microsoft Office, MS Outlook over MS Exchange
• Good understanding of workplace management skills
• Able to work either alone or part of a team
• Has strong communication and interpersonal skills with ability to interact with different level of stakeholders
• Able to work in a fast-changing business environment
• Has excellent organisation and project coordination skills