Job Duties

- Perform general receptionist and administrative duties

- Perform data entry using Customer Relationship Management (CRM)

- Ensure proper documentation and filing system

- Excellent telephone etiquette

- Book and conform appointments via phone calls, and/or SMS

- Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required

- Attend to customer’s enquiries

- Manage customer’s appointment bookings

- To deliver all customer service with excellence

- Guiding and training new staff members to promote internal growth

Job Requirements

- Experience in retail or telemarketing experience will be an added value.

- Able to commit to working retail hours on weekdays (10.45am-9pm) and weekends/public holidays (9.45am-6pm)

- Cheerful & out-going characteristic

- Customer-oriented.

- Have basic PC skills

Staff Benefits

- Attractive salary scheme

- Meal and transport allowance provided

- Yearly performance bonus

- Medical benefit scheme

- Workers’ insurance

- Long service award

- Different types of leave benefits

- Career progression & development opportunities

- Comfortable and conducive working environment

工作责任

- 执行一般接待员和行政职责

- 使用客户关系管理(CRM) 软件执行数据输入

- 确保适当的文件和归档系统

- 优秀的电话礼仪

- 通过电话和/或短信预订和确认客户的约定

- 处理来电和回电，将电话转接到相应部门并在需要时记下消息

- 处理客户的查询

- 管理客户的预约

- 提供卓越的客户服务

- 指导和培训新员工，促进内部成长

工作要求

- 有零售或电话营销经验将是一个附加值

- 能够接受在零售时间上班，周日（上午10点45分至晚上 9 点）、周末和公共假期（上午 9 点45分至下午 6 点）

- 性格开朗外向

- 以客户为导向

- 具备基本的电脑技能

- 必须能够与说英语和华语的客户沟通

员工福利

- 底薪加高佣金

- 提供膳食和交通津贴

- 年度绩效奖金

- 医疗福利

- 工人保险

- 长期服务奖

- 不同类型的休假福利

- 职业发展和个人发展机会

- 舒适和优越的工作环境