Below is the job description for Remote Desktop Service Support:

* Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support 

* Able to resolve technical issue remotely within the given SLA

* Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users 

* Resolves software installation and software upgrade issues via Software Center/CCMCache 

* Resolves access, sign-in issues, and general usage of M365 Office account 

* Generates logs and screenshots required to escalate to third-party vendors 

* Troubleshoots basic network connection issues 

* Proactively shares and collaborates with colleagues for knowledge-sharing 

Requirements:

•     A minimum of 2 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience