Role Overview

As our QA & Partner Success Manager, you are the bridge between our technology team and our enterprise trial partners. You will own the quality assurance process — ensuring our legal AI outputs meet the exacting standards of the legal profession — while also managing the pilot partner relationship lifecycle from onboarding through UAT to production adoption. This role is critical for our POV success.

Key Responsibilities

Design and execute comprehensive QA test plans for the KAG platform: functional testing, regression testing, edge-case legal scenario testing
Build and maintain the Legal Benchmark Suite: 500+ trap questions covering citation accuracy, logical consistency, entity integrity, and temporal validity
Coordinate UAT (User Acceptance Testing) with 3–6 enterprise trial partners: schedule sessions, collect structured feedback, prioritize bug reports
Manage pilot partner onboarding: secure API integration, training materials, user guides, and ongoing support
Track and report POV KPIs: NPS, helpfulness score, time savings, WAU (Weekly Active Users), issue resolution rate
Conduct daily stand-ups with engineering team to triage pilot issues (target: <5 P0 issues at any time)
Prepare milestone review documentation and pilot partner satisfaction reports for Enterprise Singapore
Act as the “voice of the customer” in product planning meetings, translating partner feedback into feature requirements

Requirements

2+ years experience in QA, customer success, or technical account management
Strong analytical skills: ability to design test cases, analyze usage data, and produce actionable reports
Excellent communication skills in English (written and verbal); Mandarin is a strong plus
Experience with QA tools (Jira, TestRail, or equivalent)
Comfort working with APIs (Postman, curl) for basic integration testing
Project management skills: ability to coordinate across engineering, product, and external partners
Detail-oriented with a systematic approach to documentation
Singapore Citizen or Permanent Resident (PR) required

Nice-to-Have