Job Description

· Draft and vet all external communication and replies

· Handle daily feedback cases and resolve amicably with the team

· Build and maintain good relationships with feedback providers and agencies

· Monitor public sentiment, address concerns, and manage communication effectively

· Prepare detailed reports on daily activities and work-related matters

· Coordinate meetings, take minutes, and distribute agendas and updates.

· Ensure service providers meet quality standards

· Investigate incidents, analyse root causes, and implement corrective and preventive measures.

· Prepare and present reports on quality performance, customer satisfaction, and compliance.

Job Requirements

· Degree/Diploma in Communication/Business Administration or equivalent with 3 years of relevant work experience.

· Background experience in Facilities Management/Construction or township management is an advantage.

· Office Location: 1 Tampines North Drive 1

· 5.5 work days