Responsibilities:

• Manage the service quality and profitability of the outlet.
• Ensure high service standards are consistently maintained.
• Oversee product quality, adhering to predetermined standards, guest satisfaction reviews, and competitive benchmarks while enforcing strict compliance.
• Optimize outlet efficiency and profitability.
• Plan manpower deployment and ensure efficient use of operating equipment.
• Review guest feedback and implement proactive measures to enhance event execution and customer dining experiences.
• Monitor the quality and quantity of food and beverages served; maintain proper inventory management and conduct audit checks.
• Adhere to operational budgets and cost control measures.
• Develop and execute the monthly marketing plan for the outlet.
• Implement effective marketing strategies to enhance Food & Beverage operations.
• Understand market trends and collaborate with department heads to develop tailored menus.

Requirements:

• Minimum 3 years of experience in a similar role.
• Required skills: Food & Beverage, marketing, sales, HR, procurement, P&L management.
• Proficient in English & Chinese (oral and written) communication.
• Strong knowledge of safety, hygiene, and sanitation practices.
• Ability to manage and lead staff effectively.
• Commitment to professional values and a team-oriented mindset.
• Excellent public relations and communication skills.
• Willingness to work extended hours when necessary.

Join us and be part of a dynamic team!