Key Responsibilities

• Oversee the day-to-day operations of residential, commercial, co-living, serviced apartment, and mixed-use properties.
• Ensure all properties are maintained in a safe, clean, secure, and operationally efficient condition.
• Implement, monitor, and enforce company policies, SOPs, operational procedures, and service standards.
• Manage property maintenance programmes, preventive maintenance schedules, and asset lifecycle planning.
• Coordinate and supervise contractors, vendors, service providers, and maintenance teams to ensure quality service delivery and compliance with contractual obligations.
• Conduct regular property inspections and audits, and follow up on maintenance, repair, and rectification works.
• Manage operational budgets, monitor expenditure, and ensure cost-effective property operations.
• Handle residents', tenants', and clients' enquiries, complaints, feedback, and service requests professionally.
• Monitor occupancy levels, tenancy matters, leasing support, and resident retention initiatives where applicable.
• Ensure compliance with regulatory requirements, workplace safety standards, fire safety regulations, and statutory requirements.
• Prepare operational reports, maintenance reports, incident reports, and management updates.
• Support project mobilisation, property openings, asset enhancement initiatives, and operational improvement programmes.
• Lead and supervise on-site staff to ensure efficient daily operations and high service standards.
• Perform any other duties assigned by Management.

Requirements

• Diploma or Degree in Property Management, Real Estate, Facilities Management, Hospitality Management, Building Services, or a related field.
• Minimum 3 years of relevant experience in property management, facilities management, co-living, serviced apartments, hospitality, residential, or commercial properties.
• Strong knowledge of building maintenance, facilities management, contractor management, and property operations.
• Familiarity with SOP implementation, regulatory compliance, workplace safety, and operational standards.
• Experience in managing contractors, vendors, budgets, and service agreements.
• Strong leadership, communication, problem-solving, and stakeholder management skills.