Key Responsibilities:

• Assist in managing online and onsite event registration platforms including setup, testing and troubleshooting.
• Process registrations, confirm payments and maintain accurate attendee records.
• Coordinate with sales and marketing teams to validate participant data.
• Handle delegate inquiries and provide timely assistance via email, phone or messaging platforms.
• Prepare and issue registration materials, badges, tickets and access passes.
• Support onsite registration operations including staffing, equipment setup and queue management.
• Generate reports on registration numbers, attendance metrics and post-event analysis.
• Assist in managing VIPs, speakers and sponsors with special registration needs.
• Ensure GDPR or data privacy compliance in handling personal data.
• Contribute to improving the overall registration and guest experience.

Requirements:

• Diploma or Degree in Business, Events Management or related field.
• Proficiency in MS Office.
• Prior experience in event registration, customer service or hospitality is preferred.
• Familiarity with event registration software.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage data accurately.
• Comfortable working in fast-paced, deadline-driven environments.
• Willingness to work extended hours during event periods.