The Programmes Operations and Research Executive,who is partnering the counselling team, will be responsible for executingholistic and targeted programmes/training initiatives to strengthen thecounselling community and persons involved in the mental health space. 

He/She reports to the Assistant Manager, Programmeswith matrix reporting to the Head, Resource Mobilisation.

Responsibilities and Tasks

·      End-to-end administration and operations of EMCC programmes, including course registrations, enrolments, material preparation, logistics planning, execution, and subsidy coordination with relevant government agencies.

·      Planning, marketing, and execution of both physical and virtual programmes (e.g. clinician trainings, mental health webinars, workshops, talks, peer support groups, performance arts events).

·      Oversee the programmes calendar to ensure all training programmes are running smoothly and in a timely manner.

·      Provide enthusiastic support in answering related incoming calls, appointment bookings, and administrative support for training programmes.

·      Collaborate closely with the finance team on payment tracking, invoicing, and fee collection for training programmes.

·      Track and housekeep programmes-related data (e.g., feedback, enrolment, attendance) to support accurate reporting, performance monitoring, and data-driven decision-making.

·      Analyse programmes-related data to identify key trends, strengths, and areas for improvement, using visual reports to deliver actionable insights that enhance programme impact.

·      May support relevant, high-quality research (quantitative and qualitative) for programmes design, grant applications, and organisational strategic development.

·       Other duties (e.g. client servicing) as assigned bythe Executive Director and/or Head, Resource Mobilisation. 

Requirements: 

·      Polytechnic Diploma holder and above.

·      At least 3 years in an events or similar role. Experience in a charity isadvantageous.

·      Fresh graduates with grit and willingness to learn are encouraged to apply.

·      Adept at big picture critical thinking and creative tactical execution.

·      Highly client-centric, meticulous, and proactive work ethic.

·      Good communication and interpersonal skills.

·      Ability to work independently and a good team player.

·       Proficient in Microsoft Office applications, especially Excel, PowerPoint, Word and Outlook and setting up virtual meetings using the various platforms. 

Core Competencies: 

·       Able to systematically research, analyse and solveproblems using the range of resources and solutions available under limitedbudgets. 

·       Favouring innovation and development. Enterprisingwith a strong sense of business feasibility and viability, and a pursuit ofquality excellence in all work undertaken. Creative and a good thinker. 

·       Excellent teamwork skills to ensure co-operativeplanning and working relationships are maintained with external stakeholders. 

·       Knowledge of counselling and mediation practice issueswould be an advantage.