RESPONSIBILITIES

Programme Management (SSG-funded)

• Oversee end-to-end operations of SSG-funded programmes (scheduling, trainer allocation, class-run setup, attendance, assessment, completion, claims).
• Drive enrolment, attendance, pass rate, completion and retention to agreed targets while maintaining high learner satisfaction.
• Ensure consistent, high-quality delivery that meets internal KPIs and audit standards.
• Partner with faculty/trainers to deploy innovative pedagogy and up-to-date delivery tech (e-learning, blended, assessment tools).
• Run a structured performance cycle for trainers/lecturers (observations, learner feedback, evaluation rubrics, coaching).

Programme Development

• Lead continuous review and enhancement of curriculum, assessment and materials to align with current industry practice.
• Co-create content with subject-matter experts and validate outcomes/assessment mapping.
• Propose and launch new modules/courses based on labour-market demand and emerging skills.

Stakeholder Engagement &Partnerships

• Maintain active relationships with industry partners, accreditation bodies and government agencies to ensure relevance and compliance.
• Build partnerships for internships, industry projects, guest lectures and pipelines to employment/career progression.

Administrative & ComplianceOversight

• Ensure timely, accurate submissions and records required under the Private Education Act and other regulatory frameworks (e.g., class runs, attendance, assessment, moderation, claims).
• Maintain audit-ready documentation (trainer credentials, course files, QA artifacts) and uphold PDPA and internal governance policies.

REQUIREMENTS

• A Degree in a relevant field (education, business, or related disciplines).
• ACTA/ACLP certification is required.
• DACE or DDDLP certification is a strong advantage.
• Minimum of 3 years of experience in programme management or teaching, preferably within the education or training sector.
• Experience in Travel and Tourism industry preferred.
• Demonstrated leadership and team management skills, with the ability to inspire and motivate academic staff.
• Strong organizational, administrative, and time management abilities.
• Excellent interpersonal, communication, and problem-solving skills.
• Proficiency in digital learning platforms and educational technologies.
• Experience in curriculum development and working with regulatory frameworks is highly desirable.