RESPONSIBILITIES

1. Project planning and delivery

·       Maintain and coordinate the integrated project plan, milestones, dependencies, risks, issues, decisions and actions.

·       Track delivery progress against agreed scope, sprint commitments, milestones and release plans, and work with the team to address delays and dependencies.

·       Coordinate release planning, cutover, operational readiness, post-production stabilization and handover activities.

2. Agile delivery and team coordination

·       Partner with the Product Manager, Product Owner and delivery teams to coordinate user research, agile ceremonies, release readiness, user adoption and post-launch support.

·       Coordinate sprint planning sessions, daily stand-ups, sprint reviews and retrospectives, and follow up on agreed actions.

·       Facilitate communication and collaboration across product, design, engineering, operations and business teams.

3. Governance, vendor and stakeholder management

·       Track vendor performance and contractual deliverables, including progress reporting, deliverable acceptance, payment milestones and escalation of delivery concerns.

·       Prepare project status updates, governance papers and decision materials for project committees and stakeholders.

·       Maintain clear records of decisions, actions, risks and issues, and ensure timely follow-up and escalation where required.

4. Testing, cybersecurity and release readiness

·       Plan, coordinate and track system integration testing, user acceptance testing, operational readiness testing and security assessments.

·       Track defects, risks, remediation actions and exit criteria to support informed release-readiness decisions.

·       Coordinate cybersecurity compliance and risk-management activities, including assessments, findings, remediation actions, risk acceptances and approvals.

5. Budget, procurement and post-launch transition

·       Track project budgets, procurement activities, contract and payment milestones, invoices and project assets in accordance with  financial and administrative processes.

·       Coordinate user communications, education and adoption activities with the relevant product, business and communications teams.

·       Coordinate post-launch support, defect triage and transition to the designated business and operations teams.

EXPERIENCE AND SKILLS NEEDED

·       Experience supporting or managing the delivery of digital systems or products across planning, testing, launch and post-launch stabilisation.

·       Experience coordinating project risks, issues, dependencies, vendors, budgets, procurement activities and stakeholder reporting.

·       Strong written and verbal communication skills, including the preparation of meeting records, status reports, governance papers and project documentation.

·       Highly meticulous and tenacious, with a demonstrated ability to follow through on actions to closure.

·       Ability to work effectively and independently under pressure, prioritise competing demands and meet tight deadlines.

·        Certifications such as Scrum Master, Product Owner or Business Analysis Professional are an advantage.

·       A degree or diploma in computer science, information systems, project management, product management or a related discipline is an advantage.

·       Experience with tools such as Confluence, Jira and Figma is an advantage.