This role is focused on platform management, interaction management, and product growth across a large-scale B2C Rewards ecosystem.

You will act as the go-to owner for platform stability and continuous improvement, with a strong bias toward execution, troubleshooting, and cross-functional coordination. The platform mix is approximately 80% app and 20% web.

You will be responsible for:

• Owning platform stability and day-to-day operations across app and web, including issue resolution, platform management, and release coordination
• Driving in-platform growth and engagement initiatives to improve user activity, transactions, and retention
• Translating business and engagement needs into clear requirements and briefs for engineering and delivery teams
• Coordinating platform enhancements, fixes, and launches across internal teams and external development agencies
• Supporting launch readiness through testing, validation, and post-launch monitoring
• Using data and experimentation to track performance, optimise engagement mechanics, and guide prioritisation

Ideal Candidate

• You have 5+ years of experience in digital growth, engagement, loyalty, or platform-focused roles
• You have hands-on experience driving end-to-end delivery and day-to-day management of a consumer-facing platform
• You understand platform architecture, technical dependencies, and how to work effectively with engineering teams
• Experience driving user growth initiatives and familiarity with rewards, loyalty, or B2C e-commerce platforms is a plus
• You are detail-oriented, execution-focused, and comfortable operating in ambiguity
• You bring an entrepreneurial mindset with strong problem-solving and decision-making skills
• You are a strong individual contributor who thrives in fast-paced, high-ownership environments

The Offer

• High-ownership role with real autonomy and decision-making power
• Direct impact on scaling a core digital rewards platform used by a large B2C audience
• Broad exposure across growth, product, and platform operations in a fast-moving environment