Job Designation : Patient service assistant

Work Location : Simei

Working Time & Days :Monday to Saturday (work only 2 weekends per month) Timing (8.15AM to 5.30PM).

Salary :$2500 per month

Job Summary

The Services Assistant supports nursing staff by performing administrative duties in the nursing unit to ensure smooth patient admission, discharge, and daily ward operations.

Responsibilities

• Greet patients and verify admission documents, following up with wards to complete missing information
• Enter patient details accurately into registration books, bed management, and ILTC systems to maintain updated records
• Inform Business Office of patient bed allocations and record patient transfer or discharge instructions promptly
• Prepare communication boards and name labels for patient identification in case notes and cubicles
• Submit and manage patient meal requests electronically, including ordering additional diets or cancellations
• Book and bill emergency ambulance services upon patient request
• Ensure nursing procedure charges and medical supplies are recorded daily and sent to the Business Office
• Respond to enquiries and take messages from internal and external parties professionally
• Manage inventory control of consumables, stationery, housekeeping items, and assets using electronic systems
• Process material and purchase requisition forms for non-stock items through the Tender Board Group Procurement System
• Assist nurses in scheduling patient appointments with external hospitals as instructed
• Enter all administrative data, documentation, order entries, and billing into computer systems within 72 hours
• Prepare admission packs for nurses and doctors to support patient care activities
• Retrieve and rectify discharge folders as required after Medical Records Office review
• Maintain cleanliness and tidiness of the Patient Service Assistant and nurse stations, ward round trolleys, and update communication whiteboards daily
• Update nursing rosters to reflect changes and amendments accurately
• Perform dispatch duties when Healthcare Assistant III is unavailable
• Enter and maintain visitor details in the Visitor Registration System (VRS)
• Perform other administrative duties assigned by the Assistant Executive, Assistant Nurse Manager, or Nurse Manager to support ward operations