iTea is a well-known local bubble tea chain in Singapore, iTea focuses on offering good-quality drinks at neighbourhood-friendly prices. More than 50 outlets in Singapore and we are expanding to more outlets in Singapore.

Responsibilities:

• Manage 6 Outlets in an allocated area
• Conduct regular outlet visits
• Assist in any work station when required
• Utilize interpersonal and communication skills to lead, influence, and encourage employees
• Ensure proper planning of manpower schedule according to sales needs and labour target
• Ensure and maintain the productivity level of employees
• Maintain effective cost control in all areas in the outlets
• Ensure compliance of cash handling and management in the outlets
• Understand day-to-day operations well enough to perform duties in employees’ absence
• Inform Area Manager of any operational inconsistency
• Report employee accidents and potential safety hazards to Area Manager and ensure compliance of necessary documentations
• Ensure employees are educated on all products and services
• Enforce the compliance of standard operating procedures
• Plan and execute all sales promotions effectively and efficiently
• Respond proactively to prevent and resolve customer service situation
• Ensure that all employees understand the brand’s service culture
• Analyse business performance using data from Intelligence Business Engine (IBE) and recommend action plans for improvement when necessary
• Interview, recruit and hire qualified candidates
• Ensure new employees are trained properly; follow up on the training progress of all employees
• Coach, counsel and discipline employees
• Regular review of work performance with employees
• Produce daily, weekly and monthly business reports
• Ensure payroll information including
• reports, monthly timesheet and other personnel forms submitted are accurate and correct
• Provide information to supervisors, co-workers and subordinates by telephone, in written form, email, or in person, when necessary
• Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity
• Develop specific goals and plans to prioritize, organize and accomplish work
• To attend all meetings and training programs when required
• Compliance to any other related operational issues and projects as and when required

Requirements:

• Prior experience as a Shop/Outlet Manager in F&B is an advantage
• Strong customer service skills with a friendly and engaging personality
• Ability to work in a fast-paced environment.