Job Description & Requirements

• Manage day-to-day operations of an outlet to ensure efficient operations.
• Coordinate the daily operations of the Front and Back of the House when necessary.
• Lead and manage a team of employees.
• Ensure the smooth progress of promotional and marketing activities.
• Supervise and ensure that all employees comply with workplace safety, food hygiene guidelines and the company's standard operating procedures (SOPs).
• Provide orientation program for new employees, as well as to implement leadership and operational management training programmes.
• Able to resolve customer concerns quickly and professionally.
• Track food, supply and equipment levels, forecast demand.
• Overseeing food preparation, presentation, and storage.
• Conduct regular inspections to maintain proper standards of hygiene and sanitation.
• Estimate the manpower needs of each outlet and preparing a weekly duty roster accordingly.
• Establish customer feedback forms and customer recovery procedures.
• Determine the staff's job performance and overall contribution to the company with performance appraisal.
• Process payroll, maintain all relevant records, and ensure compliance with all regulations.
• Report on the outlet's financial performance, inventory and personnel on a weekly, monthly, and annual basis.
• Propose, follow up, and oversee renovation works.
• All other ad-hoc duties assigned by superior.

Knowledge and Skill Requirements

• Good communication skills and interpersonal skills
• Possess leadership/managerial skills
• Customer-oriented and problem solver
• Have operational experience in the entertainment industry or related fields.