Purpose: Responsible for daily management of customer orders and fulfillment from Purchase Orders to Receiving to shipment. Ensure sales orders are properly launched in BaaN, maintained, and closed.

Key Areas of Responsibilities:

• Communicate and align with Account Manager (AM)/Program Manager (PM) on the Purchase Order (PO) received & program delivery schedule to confirm order before triggering Product Realization Flow (PRF) Eflow.
• Provide feedback to AM/PM if there are changes for the next course of action.
• Assist the finance team with invoice disputes or any issues related to Sales Orders (S/O) such as GST code and credit notes.
• Maintain a proper and systematic filing system for Customer PO, PRF forms.
• Act as the focal person to acknowledge and process new/revised PO from customers.
• Highlight discrepancies found in PO to Account Manager and execute the next step of action as advised.
• Initiate repair RMA# requests and support customer OOR and Baan match-up.
• Access and download the Open Order Report (OOR) from the portal to compare with Baan Commit Delivery Date to check for differences.
• Perform general administration in Order Management.
• Support and participate in the company's continuous improvement program.

Qualifications & Experience:

• Diploma in Mechanical/Electrical/Electronic Engineering or other relevant discipline.
• Minimum 2 years of relevant experience in a high-mix, low-volume environment or semiconductor industry.
• Positive attitude and independent with high ownership of responsibilities.
• Knowledge of Baan ERP & Microsoft Excel and Word.
• Fresh graduate are welcome