Responsibilities

• Lead and supervise a team of Logistics Assistants and Team Leads in daily warehouse operations

• Drive the team to achieve operational targets and Key Performance Indicators (KPIs)

• Ensure compliance with workplace safety regulations and operational procedures

• Work closely with customers and internal stakeholders to ensure smooth and efficient operations

• Monitor team performance and support staff development through coaching, counselling, and performance reviews

• Train and onboard new Logistics Assistants on operational processes and procedures

• Support and manage ad-hoc logistics projects when required

• Ensure adherence to the Company's Code of Conduct, policies, and regulations

• Promote and reinforce the Company's values in daily work practices

• Plan, monitor, and guide team performance to achieve operational objectives

• Drive continuous improvement initiatives, including 5S, Kaizen, and LEAN programs to enhance operational excellence

• Manage inventory using Warehouse Management Systems (WMS) and customers' SAP systems

• Follow established Standard Operating Procedures (SOPs) and Work Instructions (WIs)

• Ensure proper maintenance, traceability, and safekeeping of customer documents and records

• Track, update, and report KPIs, order management metrics, and turnaround time performance

Requirements

• Diploma qualification with 2–3 years of relevant experience preferred

• Experience using Warehouse Management Systems (WMS) and/or SAP is advantageous

• Strong customer service skills with experience interacting with stakeholders at all levels

• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Visio

• Detail-oriented, organized, and able to manage multiple tasks effectively

• Able to perform well under pressure in a fast-paced and dynamic environment