Key Tasks

·       Registration of shipments into the forwarding system CW1 and TMS on time and accurately

·       Update all systems - internal/ external with shipment data

·       Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc.

·       Ensure all security arrangements and procedures are met

·       Verification of the completeness and accuracy of all forwarding documents

·       Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met

·       Obtain dangerous goods approval from carrier where necessary

·       Work and Monitor Permit Declaration activity with permit declaration vendor

·       Coordination of customer booking requests at origin and destination (call forward)

·       Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).

·       Correspond and follow up on emails.

·       Follow cargo/shipment irregularity handling procedures

·       Escalation of all impediments to processing to direct reporting manager.

·       Adherence to customer specific SOPs.

·       Communicate all cargo related incidents to customer service/ external brokerage house(short shipment, damages, misrouted, missed vessel)

·       Adherence to Global standard processes /procedures and to Corporate Standard &Governance policies.

·       Participate in company projects and initiatives as required

·       Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo

·       Engage and initiate discussion with local and regional procurement on rates and space

·       Backup for the other team members as when necessary

·       Sorting and uploading documents into eDoc.

·       Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers

·       Verify vendor/intercompany invoices and raise disputes for incorrect invoices

·       Ensure shipment costs are updated correctly in CW1

·       Ensure timely invoices of shipment as per company KPI

·       Handle invoice disputes or queries in a timely manner

·       Monitor and update respective sale personnel on the validity date of all customers’ quotations

·       Any other job-related tasks assigned by the superior.

·       Adherence to the Code of Conduct policy of the DSV Group

Competency

·       Functional know-how in Customer Service Exports

·       Operational know-how (Document Processing Ocean)

·       Operational Understanding (Customs Clearance)

·       Understanding of DSV Export / Import Products

·       Understanding of legal/regulatory/statutory environment

·       Business acumen

·       Microsoft Office 



Experience& Education

·       With at least 1 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling

·       Intermediate to advanced MSO applications