We are hiring a detail-oriented and customer-focused Operations Officer to join our team in Singapore. This role requires fluency in Japanese and English to support Japanese-speaking clients. The position offers structured responsibilities and fair, inclusive working conditions in line with Singapore’s Tripartite Guidelines.

🧾 Job Responsibilities:

• Handle visa application processes, including document checking and data entry.
• Assist customers and applicants via email, telephone, and in person.
• Manage cash and bank transactions with full accuracy (if assigned).
• Ensure timely and accurate entry of application data into the system.
• Coordinate logistics for passport deliveries to consulates, applicants, and courier services.
• Maintain adherence to SOPs and compliance manuals.
• Educate applicants about Value-Added Services (VAS) and assist in their usage.
• Encourage feedback through post-service surveys.
• Complete all processes within the required Turnaround Time (TAT).
• Uphold workplace safety, health, and environmental policies.

🎯 Performance Expectations:

• Achieve productivity and quality targets set in the Team Objective Tracker.
• Maintain high customer satisfaction with minimal complaints.
• Ensure 100% accuracy in data entry and transaction records.
• Follow proper attendance and punctuality standards.
• Complete all training and internal compliance (OCL) assessments as scheduled.
• Support continuous improvement by tracking and reducing errors.

✅ Requirements:

• Nationality: This role is open to all qualified candidates, regardless of nationality.
• Work Pass Eligibility: We welcome Singapore Citizens, PRs, and foreign candidates eligible for relevant work passes.
• Education: GCE ‘O’ Level / ‘N’ Level / ITE or equivalent.
• Experience: Minimum 1 year in Travel, Tourism, or Customer Service preferred.
• Languages:
  Proficient in Japanese (to liaise with Japanese-speaking clients).
  Fluent in English (written and spoken).
• Skills:
  Meticulous with documents and personal data.
  Good interpersonal and communication skills.
  Adaptable to high-volume and fast-paced environments.

🌱 Equal Opportunity Statement:

We are committed to fair employment practices and hire based on merit and skills. This position is open to all qualified applicants. The language requirement (Japanese) is strictly due to the need to communicate with Japanese-speaking clients and not a nationality preference.

📞 Contact Information:

Vijay

📱 +65 9386 4399

EA Reg No: R1768305