Key Responsibilities:

Operations Planning & Management

• Oversee daily operational planning and resource deployment.
• Ensure manpower requirements are fulfilled efficiently and cost-effectively.
• Develop and implement workflows to improve operational productivity.
• Monitor service delivery to ensure compliance with client requirements and safety standards.
• Work closely with operations teams to resolve deployment challenges and scheduling issues.

Quality Assurance & Audits

• Conduct regular site audits to ensure operational standards and safety protocols are met.
• Identify service gaps and implement corrective and preventive measures.
• Ensure compliance with company SOPs and client expectations.
• Monitor performance standards and drive continuous improvement initiatives.
• Prepare audit reports and recommend process improvements.

Leadership & Stakeholder Management

• Provide leadership and guidance to operations team.
• Drive a culture of accountability, professionalism, and service excellence.

Requirements:

• Bachelor’s degree in Business, Operations Management, or a related field.
• Willingness to work on weekend, and public holidays when operationally required.
• Proven experience in operations management or workforce deployment.
• Strong planning, problem-solving, and organisational skills.
• Experience in quality audits, compliance, or operational inspections preferred.
• Ability to manage operational priorities effectively.
• Strong leadership, communication, and stakeholder management skills.
• Proficient in Microsoft Office.