Job Summary: The Operations Manager is aleadership role accountable for the smooth, safe, and cost-effectivefunctioning of all non-clinical operations within the nursing home. This roledirectly supports the delivery of quality care to residents by overseeingmaintenance, facility services, vendor management, and regulatory compliance.The Operations Manager also plays a strategic role in quality improvement,budget control, and emergency preparedness, while cultivating a productive andsafe working environment for all operational staff.

Key Responsibilities

Operational Oversight

Oversee day-to-day non-clinical operations across facilities, maintenance, kitchen, laundry, and stores.
Ensure operational workflows support resident care, safety, and service excellence.
Lead coordination between departments to ensure operational synergy and minimize service disruptions.

Regulatory Compliance

Ensure full compliance with all relevant MOH, AIC, SCDF, and other regulatory standards.
Lead preparation for audits, inspections, and accreditations.
Implement internal policies and SOPs to meet changing compliance requirements.

Quality Assurance

Design and monitor quality assurance programs for operations and service functions.
Conduct regular facility audits and implement improvement plans.
Ensure standards for safety, cleanliness, and resident satisfaction are consistently met.

Staff Management

Supervise a multi-disciplinary team including in-house operations staff and outsourced service partners.
Recruit, train, and evaluate staff performance; ensure adequate manpower planning.
Cultivate a team-oriented, respectful, and responsive workplace culture.

Vendor and Contractor Management

Manage contracts and performance of outsourced vendors (e.g., cleaning, security, pest control).
Negotiate service agreements, monitor compliance, and ensure cost-effectiveness.
Foster partnerships with reliable, value-driven suppliers and contractors.

Financial Oversight

Develop, manage, and track operational budgets, ensuring fiscal discipline.
Identify cost-saving opportunities without compromising service quality.
Collaborate with Finance and Administration teams for procurement and expense reporting.

Emergency Preparedness

Develop, implement, and review emergency response plans.
Lead fire drills and crisis simulations in collaboration with SCDF and Fire Safety Manager.
Ensure readiness of facility, staff, and systems for emergencies and disaster scenarios.

Communication and Stakeholder Engagement

Maintain effective internal communication with department heads and care teams.
Serve as the point of contact for regulatory bodies, community partners, and families on operational matters.
Support cross-department collaboration to enhance service delivery and responsiveness.

Strategic Planning and Process Improvement

Analyze operational data and service metrics to inform decision-making.
Drive process improvement initiatives to enhance efficiency and service outcomes.
Support long-term facility development, infrastructure upgrades, and innovation in care support services.

Ad-hoc Duties