Role & Responsibilities:

• Oversee daily operations of clinic and screening centre to ensure smooth workflow and service delivery.

• Manage staff rosters, and performance across both teams.

• Provide excellent customer service including registration of patients, queue management, dispensing of medications, invoicing and collection of payment

• Oversee all concurrent health screening of varying scales through all project modules and radiographic/ ultrasonographic duties and functions - client servicing, resource planning, logistics, health screening performance, timely accurate reports, service delivery and issue resolution

• Support doctors for chaperones

• Monitor billing accuracy, daily collections, and operational performance reports.

• Liaise with external stakeholders to ensure operation smoothness

• Maintain patient confidentiality in accordance with Personal Data Protection Act (PDPA)

• Train team members and ensure maintenance of SOPs, clinical practice guidelines and compliance with MOH and PHMC guidelines

• Manage inventory, supplies, and clinic upkeep to support efficient operations.

• Assist in other duties as assigned
  

Requirements:

• Diploma or Degree in Business, Healthcare Administration, or related field.

• Minimum 3–5 years of supervisory experience in healthcare, clinic, or screening centre operations.

• Strong leadership, problem-solving, and communication skills.

• Ability to multi-task and manage diverse teams across two operational sites.

• Familiarity with claims and/or usage of Plato CMS an advantage