Specific Responsibilities:

• Oversee the day-to-day management of all aspects of customer service. • Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned. • Promote excellent customer service and ensure consistent customer satisfaction. • Manage/Resolve service complaints and provide solutions in a professional manner • Perform billing tasks, including invoicing and inventory managing. • Liaise with suppliers and transport partners for smooth flow of goods • Handle escalations related to stock discrepancies, delays, or damages • Process and monitor customer orders through WMS and coordinate with warehouse and transport teams to ensure accurate and timely dispatch. • Process customer orders, returns and exchanges. • Identify and facilitate with superior in work process improvement • Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time. • Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.

Job Specifications/Requirements:

• Higher NITEC or Diploma/Degree or its equivalent. • Good understanding of customer account management. • Friendly, service-oriented, and customer-focused attitude. • Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook,Powerpoint) • A reliable and collaborative team player • Excellent problem-solving and multitasking abilities. • Minimum 1 year of relevant customer service experience. • Familiar with WMS is an added advantage • Good attendance and punctuality.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.