The incumbent is responsible for coordinating and managing cross border road freight shipments between Singapore and neighboring countries (Malaysia, Thailand or beyond).  This role involves end-to-end operational coordination, ensures timely, and cost-effective transportation, compliance with customs regulations, and maintaining high customer service standards with the objective of achieving operational and service excellence.

Responsibilities

• Managing the daily, end-to-end road freight operations, including planning, scheduling, and monitoring cross-border truck movements.

• Plan, coordinate, and execute cross-border road freight shipments for both FTL and LTL with the objective of optimizing routes, schedules, and cargo loads to improve efficiency and reduce costs.

• Liaise and coordinate with transporters, drivers, and warehouse team for pickup and delivery arrangements.

• Prepare and verify shipping documentation (e.g., permits, invoices, packing lists, customs declarations).

• Application for local and overseas customs permits for cross-border trucking.

• Ensure compliance with Singapore and the relevant country’s customs regulations and cross-border requirements.

• Effectively monitor shipment status and proactively resolve delays, clearance issues, or operational disruptions.

• Communicate with customers on shipment updates, delivery schedules, and exceptions.

• Coordinate with internal departments, including operations and customer services, to ensure smooth operations.

• Maintain accurate records of shipments, costs, and documentation.

• Support billing processes, including cost verification and invoice preparation.

• Build and maintain relationships with vendors and Manage supplier relationships to develop strategic partnerships.

Requirements

• Possess effective communication and interpersonal skills.

• At least 2 years of experience in freight forwarding or cross-border trucking operations.

• Good knowledge of Singapore–Malaysia cross-border procedures and customs regulations.

• Knowledge of TradeNet and/or customs declaration systems.

• Strong coordination and problem-solving skills in a fast-paced environment

• Possess Tertiary qualifications.

• Knowledge of HS codes and tariff classifications.

• Familiarity with GPS tracking systems or transport management systems (TMS).

• Knowledge of freight costing and pricing.