Key Responsibilities

Operations Management

• Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence
• Develop and implement operational policies and procedures to improve efficiency and customer experience
• Monitor store performance metrics, including sales, customer satisfaction, and operational costs
• Ensure stores comply with company standards, including cleanliness, visual merchandising, and safety regulations

Staff Management, Training

• Recruit, train, and mentor store managers and retail staff
• Develop and facilitate engaging training sessions on product knowledge, sales techniques, customer service
• Facilitate in-store training sessions on weekdays during retail hours, provide one-on-one coaching and mentoring
• Monitor and evaluate the effectiveness of training initiatives through feedback and KPIs, making adjustments as necessary
• Manage stock levels, inventory control, and replenishment to ensure product availability
• Collaborate with the purchasing team and marketing team to align stock levels with sales trends
• Oversee inventory audits and address discrepancies

Sales and Customer Service

• Drive sales targets and develop strategies to achieve business objectives
• Analyze sales data and market trends to identify opportunities
• Collaborate with the marketing team to execute promotions and campaigns

Compliance and Reporting

• Provide regular reports on store performance, challenges, and opportunities
• Implement corrective actions based on audit findings or management feedback

Qualifications and Requirements

• Relevant qualifications in Business Administration, Retail Management, or other related field
• Proven experience in retail operations, with a minimum of 3-5 years in a managerial role
• Preferably with 2–3 years of professional experience in facilitating retail training and development programs
• Willing to work in a retail environment and follow retail operating hours

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Professional development
• Promotion to permanent employee

Work Location: In person