The National Kidney Foundation (NKF) is dedicated to promoting kidney health and providing quality, highly subsidised dialysis treatment and holistic care to patients. NKF strives to be an advocate and integrator for the community, by the community. While supporting kidney failure patients with quality dialysis treatment and integrated care, NKF’s greater mission lies in preventing or delaying kidney failure through kidney health education, with deeper integration into the community and strategic collaborative partnerships.

As NKF moves towards its Future Forward 2030 vision, the Foundation remains committed to pioneering advancements in kidney health and patient care. Key goals include tackling the growing prevalence of kidney failure, enhancing patient support and care, and leveraging innovative technologies to improve quality and efficacy of treatment, enabling patients to thrive on dialysis. With a steadfast focus on these initiatives, NKF aims to be at the forefront of kidney health in Singapore.

We are looking for a dynamic and motivated Operations Associate to join our Property & Facilities team. Reporting to the Operations Executive, you will manage all non-clinical tasks at assigned Dialysis Centres (DCs) and serve as the first responder for any operational issues—ensuring a safe, clean, and efficient environment for patients and staff.

Key Responsibilities:

1. Facility, Reception, and Environmental Management

• Maintain cleanliness of patient areas, including waiting rooms, reception, and storerooms.
• Oversee vendor tasks (e.g., high-dusting, biohazard disposal, empty canister collection).
• Handle reception duties: phone calls, visitor logs, and crowd control.
• Conduct checks for mosquito breeding and manage building upkeep.

2. Administrative and Records Management

• Create and maintain patient case files (current/old/new) and manage Logistic termination/transfer cases.
• Maintain staff records (e.g., biodata, licenses, training records).
• Update key documentation: evacuation plans, consignment notes, and call trees.
• Sort and organize incoming mail.

3. Equipment, IT, and Stock Management

• Ensure proper functioning of DC equipment (phones, photocopiers, scanners, etc.).
• Report and follow up on IT issues.
• Manage stock inventory, including medical supplies, drugs, and general consumables.
• Handle purchase orders, invoices, and stock replenishment.

4. Finance and Patient Support

• Reconcile drug consumption and dialysis session reports.
• Assist with patient billing: distribute invoices, collect payments, and address queries.
• Support Finance with petty cash claims and fixed asset audits.
• Distribute patient benefits (e.g., EZ-Link top-ups, vouchers).

5. General and Ad-Hoc Duties

• Maintain notice boards, feedback forms, and nursing forms.
• Prepare gift declarations and handle documentation for compliance.
• Perform additional tasks assigned by supervisors.

Qualifications

• At least GCE ‘O’ / ’A’ level or ITE in office skills
• Preferably with Diploma in Business Admin
• PC literate in Microsoft Office

Experience

• At least 1 to 2 years’ working experience
• Prior working experience in a healthcare setting will have added advantage

Key Skills & Competencies

• Organisational & Time Management: Effectively manages multiple tasks and deadlines to ensure smooth operations and patient care.
• Communication & Interpersonal Skills: Builds trust and rapport through clear communication with patients, staff, and external stakeholders; ability to speak local dialects is a plus.
• Attention to Detail: Ensures accuracy in records, inventory, and financial documentation to prevent errors.
• Problem-Solving: Quickly addresses operational issues, ensuring uninterrupted centre activities.
• Technical Proficiency: Skilled in using systems such as CRM and Oracle to streamline administrative workflows and improve efficiency.

Personal Attributes That Set You Apart

• Empathetic & Compassionate: Sensitive to patients' needs and emotional well-being
• Adaptable & Resilient: Can handle urgent issues and changing priorities effectively
• Team Player: Works collaboratively across departments
• Integrity & Professionalism: Upholds patient confidentiality and accurate reporting
• Proactive Mindset: Anticipates operational needs and takes initiative to resolve issues

Work Location (Either Or)

• Bukit Merah