Job Description:

• Complete all requests with accuracy and within the agreed Service Level Agreement
• Analysis of various chargeback scenarios and processing of Chargeback requests
• Handle inquiries and follow up with relevant parties regarding dispute matters
• Perform fulfilment and processing tasks as part of BAU
• Identify opportunities to streamline processes, improve efficiency, and reduce the risk of errors
• Support other products and ad-hoc tasks within Operations where required

Requirements:

• Possess a recognised Bachelor's Degree or Diploma
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Meticulous with eye for detail and quality
• Analytical with good verbal and written communication skills
• Good knowledge of MS Office and Google suite applications