#NEW# L2 IT Support Specialist - 6 months Project

A leading financial services organization seeks an IT Support Specialist (Level 2) on a 6-month contract in Singapore to lead IT infrastructure setup for a new office and deliver reliable technical support that ensures uninterrupted business operations.

Responsibilities

• Deliver Level 2 technical support resolving hardware, software, and network issues to maintain seamless end-user productivity
• Lead setup, configuration, and deployment of IT infrastructure for a new office environment to enable operational readiness
• Manage incident resolution and escalation processes to minimize downtime and communicate timely updates to stakeholders
• Support IT operations by maintaining network connectivity, office equipment functionality, and user account administration
• Coordinate with vendors and internal IT teams to ensure on-schedule delivery, installation, and testing of IT systems and equipment
• Maintain comprehensive documentation and provide structured progress updates on support activities to enhance transparency and knowledge sharing

Preferred competencies and qualifications

• Minimum 3 years of experience in IT support or desktop support roles, preferably within financial services or healthcare sectors
• Strong knowledge of desktop support, network troubleshooting, and system setup to independently resolve technical issues
• Demonstrated problem-solving skills with a proactive, hands-on approach to IT challenges
• Ability to work autonomously in a fast-paced environment
• Availability to start on short notice is advantageous
• Proficiency in Cantonese, Mandarin (spoken and written) to facilitate effective communication with users and vendors, ensuring accurate troubleshooting and IT operations continuity
• Prefer someone with experience in a medical clinic or healthcare IT environment

Language Requirement (Business Justification)
This role requires proficiency in Cantonese and Mandarin due to frequent daily interactions with end users and external vendors who primarily communicate in these languages and have limited English proficiency.

Effective communication is critical to accurately understand technical issues, perform system configuration and troubleshooting, and coordinate with vendors for timely resolution. Without strong Cantonese and Mandarin skills, there is a high risk of miscommunication, which could lead to system downtime, incorrect setup, and disruption to clinic operations. Therefore, proficiency in both Cantonese and Mandarin is essential to ensure operational efficiency, service quality, and business continuity.

Please reach out to [email protected]  with your updated resume and contact details. Incomplete applications may not be considered /Only shortlisted candidates will be contacted.

Business Registration Number: 200611680D | License Number: 10C5117 | EA Registration Number: R1768258