The Network Operations Center (NOC) Engineer plays a vital role in ensuring the stability, performance, and security of our network and IT infrastructure. This role is responsible for real-time monitoring, troubleshooting, and providing technical support to ensure smooth operations and timely issue resolution.

Key Accountabilities:

• Monitor network and system performance to detect and address anomalies or potential issues.
• Respond to technical inquiries, troubleshoot network-related problems, and provide effective solutions.
• Ensure compliance with operational standards and quality management processes.

Job Responsibilities & Duties:

• Operate and monitor all systems, applications, network devices, and telecommunication lines.
• Perform fault response, troubleshooting, and incident/problem management, ensuring timely escalation and resolution.
• Execute user service requests in alignment with Quality Management System (QMS) standards.
• Provide technical support during disaster recovery, contingency tests, maintenance activities, and system changes.
• Assist with software installation and resolve network equipment issues.
• Monitor environmental conditions of data center equipment (UPS, cooling systems, etc.).
• Serve as Data Center Physical Security Controller, ensuring compliance with security protocols.
• Track and manage usage of storage media, stationery, and related consumables.
• Generate and maintain inventory logs and statistical reports.
• Work on a 24x7 rotating shift schedule (12-hour shifts).
• Perform any other duties assigned by management.

Education Requirements:

• Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic.

Experience Requirements:

• Basic knowledge of PC operations and computer networking.
• Experience in a computer operations or IT support environment preferred.
• Fresh diploma graduates are welcome to apply.
• Skills Required:
• Strong troubleshooting and problem-resolution skills.
• Familiarity with both Windows and Linux operating systems (preferred).
• Knowledge of ITIL Foundation processes (preferred).
• Ability to work independently and in a collaborative team environment.

Allowances:

• Shift Allowance: S$20 per night shift.
• Transport Allowance: S$15 per night shift (paid together with shift allowance).

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.