Job Description:

• Management of daily network activities, incident and problem and security incident response.
• Responsible to work with the respective server and application teams’ members in trouble-shooting and identify root cause, related to network.
• Responsible to work with the respective network vendors’ support teams for the trouble-shooting, identification and resolution of network problems.
• Responsible for the monitoring of the alert status of the network and firewall devices.
• Respond to the alerts from the monitoring systems in timely manner and escalate Level 3 support engineers.
• Assist Level 3 Support Engineers during problem determination and resolution whenever necessary.
• To work in shifts including public holidays whenever necessary.
• Attend to conference calls with other support teams for problem identification and resolutions.
• Must have good communication skills and able to work independently.
• Escalate Telecommunication matters to providers and track incidents to closure
• Must adhere to process and policies of the Bank.
• Able to work under pressure and with minimal supervision.

Network Skills and experience required:

• Basic understanding of the networking concepts - Routing, Switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing etc.
• Hands on experience on routers and switches for basic troubleshooting of the network related problems and incidents.

Shift Structure:

• 8.00am to 8.00pm - 3 days

• Off - 3 days

• 8.00am to 8.00pm - 3 days

• Off - 3 days

• 8.00pm to 8.00am - 3 days

• Off - 3 days

• 8.00pm to 8.00am - 3 days

• Off - 3 days

• Above repeats.