The Network Engineer (L1) provides frontline operational support for enterprise wired and wireless infrastructures. This role is responsible for remote triage, basic configuration changes, on-site break/fix activities, and structured cabling work to ensure stable, secure, and reliable network services.

Key Responsibilities

• Perform remote triage, fault isolation, and basic network troubleshooting
• Execute standard configuration changes under approved change controls
• Conduct routine network health checks and preventative maintenance
• Provide on-site support including access point/switch replacement, patching, and physical cabling
• Perform Cat6 cable termination, continuity testing, labeling, and documentation
• Maintain accurate ticket updates, activity logs, and asset records within ITSM systems
• Adhere to all safety protocols, compliance requirements, and customer site access procedures

Required Skills & Experience

• 1–3 years of experience in enterprise network operations or field engineering
• Strong L1/L2 troubleshooting fundamentals (VLANs, trunking, STP basics, port security, etc.)
• Understanding of wireless concepts (SSIDs, authentication methods, AP onboarding/adoption)
• Hands-on skills in structured cabling: Cat6 termination, patching, and testing tools
• Familiarity with ITSM platforms (e.g., ServiceNow, Remedy) and network monitoring systems
• Ability to follow SOPs and work within change and incident management frameworks
• Nice to have certifications: CCNA, ACA, CompTIA Network+, ITIL Foundation

Key Performance Indicators (KPIs)

• SLA attainment for incidents, requests, and onsite tasks
• First-contact resolution rate for L1 cases
• Change execution accuracy and success rate
• Quality of cabling work (QA pass rate, labeling accuracy)
• Completeness and accuracy of documentation and ticket updates