Job Summary

Manage and support IT infrastructure including servers, desktops, and network devices. Provide timely troubleshooting, software testing, and helpdesk support to ensure seamless IT operations and project delivery.

Responsibilities

• Administer servers, desktops, notebooks, and printers, performing daily and monthly backups and restorations to ensure data integrity
• Troubleshoot front-end network issues to maintain stable connectivity and minimize downtime
• Update and maintain Anti-Virus software to protect systems from security threats
• Manage user and file access controls to safeguard sensitive information
• Monitor and maintain CCTV and door access systems for security compliance
• Execute assigned projects and tasks within established timelines to meet operational goals
• Test, debug, and document software to ensure quality and functionality
• Provide helpdesk IT support for hardware and software issues to resolve user problems efficiently
• Maintain detailed documentation and coordinate with vendors to support IT operations
• Respond to critical IT issues beyond official working hours to ensure timely resolution
• Perform additional duties as assigned by supervisors to support business needs

Required competencies and certifications

• Diploma in Computer Science (Min)
• Minimum 2 years of experience supporting network infrastructure and administration
• Proficiency in VB programming

Preferred competencies and qualifications

• Experience with Epicor software