Job Summary

We are seeking an experienced Microsoft Dynamics 365 Solution Architect to lead the design and delivery of enterprise-scale Dynamics 365 / Microsoft Business Applications implementations. This role is ideal for a seasoned professional with deep expertise in solution architecture, implementation governance, stakeholder management, and large-scale transformation delivery across complex, multi-geo environments.

The successful candidate will act as a trusted advisor to business and technology stakeholders, helping clients shape and implement end-to-end Microsoft Dynamics solutions across areas such as sales, customer service, marketing, onboarding, relationship management, and business process transformation. This role requires a strong balance of functional knowledge, technical architecture capability, program delivery leadership, and consulting presence.

Key Responsibilities

• Lead end-to-end architecture and implementation of Microsoft Dynamics 365 and related Microsoft Business Applications solutions.

• Define solution vision, architecture, and implementation roadmaps aligned to client business objectives.

• Work closely with business stakeholders to translate requirements into scalable, secure, and supportable solution designs.

• Drive solution design across modules such as:

o Dynamics 365 Sales

o Dynamics 365 Customer Service

o Dynamics 365 Marketing / Customer Insights

o Customer onboarding workflows

o Relationship manager workbench / CRM platforms

• Provide architecture oversight for integrations, data migration, security model design, environments, and deployment strategy.

• Lead complex implementation programs across multi-country / multi-geo delivery environments.

• Manage solution governance to ensure projects are delivered within budget, timeline, scope, and quality expectations.

• Partner with project managers, functional consultants, developers, and client leadership to resolve design and delivery challenges.

• Act as a trusted advisor to financial services or enterprise clients on business transformation through digital platforms.

• Support pre-sales, solution estimation, workshops, and proposal development where required.

• Mentor delivery teams and help build high-performing consulting and architecture capability.

• Ensure adoption of best practices in solution architecture, technical delivery management, and transformation execution.

• Identify risks, dependencies, and implementation issues early, and drive mitigation plans proactively.

• Contribute to continuous improvement and innovation using the latest Microsoft technologies and implementation practices.

Required Experience

• 12+ years of experience in CRM / enterprise applications delivery, with strong focus on Microsoft Dynamics 365 implementations.

• Proven experience leading end-to-end Dynamics system implementation programs in enterprise environments.

• Strong background in solution architecture and technical delivery leadership.

• Experience managing large, complex transformation programs across multiple geographies.

• Demonstrated success working with senior business stakeholders and acting as a strategic advisor.

• Strong experience in client-facing consulting roles within systems integration, technology consulting, or enterprise transformation programs.

• Experience in industries such as financial services, banking, insurance, or other regulated sectors is highly preferred.

• Proven ability to manage business outcomes related to risk, budget, delivery timelines, and transformation value realization.

Technical / Functional Skills

• Deep expertise in Microsoft Dynamics 365 / Microsoft Business Applications

• Strong understanding of:

o CRM solution design

o Business process mapping and transformation

o Integration architecture

o Data migration strategy

o Security and governance design

o Environment and release management

• Experience across customer-centric processes including:

o Sales

o Service

o Marketing

o Customer onboarding

o Relationship management

• Familiarity with Microsoft ecosystem components such as:

o Power Platform

o Power Apps

o Power Automate

o Dataverse

o Azure integration services

• Strong knowledge of enterprise architecture principles and implementation methodologies.