Market Insights Officer (6 months contract)
Location: Revenue House (Work in Office)
Employment Type: 6 months’ contract (Extendable)
Salary Range: $3,000 - $3,300 per month

About the Role

We are looking for a dedicated and detail-oriented Market Insights Officer tojoin our team. In this role, you will play a key part in ensuring high-qualitysurvey data collection and respondent engagement for selected surveys. If youenjoy interacting with people, have a knack for problem-solving, and thrive ina structured yet dynamic environment, we encourage you to apply.

Key Responsibilities

• Assist respondents in completing surveys online or through manual collection methods.
• Conduct field visits for respondents who cannot be reached via phone.
• Accurately update call outcomes and survey progress using Excel.
• Work collaboratively with team members to achieve survey completion targets.
• Professionally handle objections and concerns from respondents regarding survey participation.
• Maintain daily reports to track productivity and survey attainment.
• Review and clean rejected survey data to ensure accuracy.
• Record detailed case notes for each respondent for future follow-up.
• Adhere to Standard Operating Procedures (SOPs) and provide justification for any deviations.
• Meet assigned Key Performance Indicators (KPIs).
• Perform other ad-hoc duties as assigned.

Working Hours & Schedule

5-day work week (Monday to Sunday, based on roster)
Up to 44 hours per week
Shift example: 12:00pm to 9:30pm

Requirements

• Minimum ‘A’ Levels or equivalent qualification.
• Previous experience in survey operations, sales, or customer service is preferred.
• Candidates without formal qualifications but with relevant work experience are welcome to apply.
• Background in call center, direct sales, or customer-facing roles is advantageous.
• Strong ability to handle objections and de-escalate situations professionally.
• Proficient in Microsoft Excel and comfortable with internet-based tools.
• Able to work well both independently and as part of a team.
• Must complete and pass a training course and assessment before starting operations.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 R1327265 (CHNG JINGWEI)