Job Title: Manager, T&C
Rank: Assistant Manager / Senior Analyst

Department: Training & Competency Department

Reports To: HOD

Job Summary

The Manager, Training & Competency (T&C) is responsible for supporting the effective implementation and governance of the firm’s Training & Competency framework to ensure that all Representatives and Supervisors meet regulatory, professional, and internal competency standards. This role plays a critical part in safeguarding advisory quality and regulatory compliance through competency assessments, audits, coaching, and collaboration with stakeholders across the organization.

Job Description:

• Collaborate with relevant departments and the salesforce to ensure Training & Competency (T&C) requirements are clearly communicated, understood, and effectively implemented.
• Implement and enforce T&C checks, reviews, and audits to assess the competency of Representatives and Supervisors.
• Conduct field-based inspections and monitoring activities to ensure fulfilment of T&C and supervisory requirements.
• Perform regular reviews of advisory documentation and practices, identifying competency gaps and areas for improvement.
• Recommend, coordinate, and/or conduct coaching and targeted training for Representatives and Supervisors to address identified gaps.
• Ensure all training programmes, materials, and assessment criteria comply with company policies and industry regulatory requirements through regular review and updates.
• Work closely with Supervisors to ensure adherence to supervisory duties and responsibilities as stipulated under the firm’s T&C policies.
• Organise, conduct, and support T&C-related training sessions, briefings, and workshops.
• Take accountability for identifying business and regulatory compliance risks arising from competency gaps and implement appropriate mitigation measures.
• Support and participate in ad-hoc projects, initiatives, and reviews as assigned by the HOD.

Job Requirements:

• Degree holder in any discipline - 2 - 3 years of audit experience in financial services or insurance industry would be an added advantage
• Financial advisors with minimum 2 years of experiences are also welcomed to apply
• Proficient in MS Office (Word, Excel and PowerPoint)
• Excellent communication (both oral and written) and interpersonal skills
• Meticulous and accuracy in work are important
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes