Job Summary

Manage and lead operations for three alcohol retail shops, overseeing procurement, staff, sales strategies, and compliance while maintaining strong communication with Tokyo HQ in Japanese.

Responsibilities

• Source and procure sake and spirit products for three alcohol shops located in shopping malls to maintain optimal stock levels
• Manage overall store operations including opening and closing procedures, ensuring a clean, organized, and inviting store environment
• Supervise, train, and evaluate staff to foster a positive work environment and enhance team performance
• Handle cash transactions and operate point-of-sale systems accurately, preparing financial reports for management review
• Develop and implement sales strategies, promotions, and events to increase sales and customer engagement
• Apply strong knowledge of sake and spirits, including styles, regions, and tasting notes, to manage product assortment and supplier negotiations
• Conduct business negotiations with local and foreign suppliers to secure favorable terms and product availability
• Attend business and operations meetings with mall and store management to align on goals and compliance
• Provide excellent customer service by assisting customers with product selections and resolving inquiries and complaints effectively
• Ensure compliance with all relevant regulations and licensing requirements for alcohol retail operations
• Communicate regularly with Tokyo HQ in Japanese, preparing and delivering reports on sales, inventory, and key performance indicators via email, phone, and meetings

Required competencies and certifications

• Ability to read, speak, and write fluently in Japanese to prepare written reports and communicate with Tokyo HQ
• Willingness and ability to work shifts, including weekends and public holidays

Preferred competencies and qualifications

• Minimum A Level education
• Over 10 years of work experience in the Food & Beverage industry with demonstrated leadership in store operations and team management
• Customer-centric mindset with experience contributing to sales goals