Role Overview

The Legacy Programmes Manager launches and scales MTFA's recurring revenue initiatives, including Khairat (monthly service subscriptions), Will-Writing services, and CPF Nomination programmes. This role builds new revenue streams that create long-term sustainability for the organisation.

Key Responsibilities

Khairat Monthly Subscription Programme

• Launch and scale Khairat monthly subscription service
• Develop pricing model, service tiers, and terms
• Build subscriber onboarding and customer journey
• Set up payment processing for recurring billing
• Create marketing materials and communications
• Monitor subscriber growth, retention, and programme performance

Legacy Giving

• Launch legacy giving services (will-writing support, CPF nomination guidance, etc)
• Build pipeline of legacy giving prospects
• Create donor education materials on estate planning
• Partner with financial and legal professionals
• Develop stewardship for legacy donors

Programme Operations

• Manage payment processing, billing, and collections
• Handle subscriber enquiries and service delivery
• Build operational processes and documentation
• Track and report on programme metrics
• Identify growth and optimisation opportunities

Collaboration

• Work with fundraising and marketing teams on programme promotion
• Partner with donor relations on subscriber retention
• Coordinate with finance and IT on platform integration

Additional Responsibilities

• Perform other duties as assigned by the reporting officer, consistent with the scope and responsibilities of the role.

Requirements:

• Degree in Business, Social Services, or related fields.
• Minimum 5 years of programme management, product launch, or subscription business experience.
• Strong project management skills (building programmes from scratch).
• Customer service and relationship management abilities.
• Comfortable with financial operations (billing, payments).
• Strategic thinking combined with hands-on execution.
• Excellent communication skills.

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Official Working Hours:

Monday to Thursday 8.00am – 5.30pm

Friday 8.00am – 5.00pm

Official Workplace:

Darul Ihsan Orphanage

5 Mattar Road

Singapore 387713