Job Summary

Oversee daily shop operations and lead a team of wellness therapists to deliver exceptional customer service and maintain high standards of cleanliness, safety, and inventory management in the beauty and hospitality industry.

Responsibilities

• Oversee day-to-day shop operations by scheduling staff, managing appointments, and ensuring smooth customer flow to optimize service delivery
• Hire, train, and supervise wellness therapists to meet quality and service standards consistently
• Address customer complaints and feedback promptly to maintain high levels of customer satisfaction
• Manage inventory by monitoring stock levels, ordering supplies, and tracking usage to ensure sufficient availability
• Train staff on sanitation protocols and maintain equipment to comply with health, safety, and hygiene standards
• Motivate and lead the team to uphold high-quality service and operational excellence
• Work on weekends and public holidays to support business needs

Preferred competencies and qualifications

• Experience in the beauty and related hospitality industry
• Attention to detail to ensure cleanliness, safety, and service quality
• Passion for wellness and self-care
• Friendly and cheerful personality