Responsibilities

• Provide quality Management and Administrative support

• Oversee an efficient and effective day to day operations of the branch or outlet

• Coach and develop colleagues to ensure standards are being maintained

• Assist in the development strategy plans

• Assist Managers complete daily tasks (implementing new policies)

• Understand each department's daily processes and goals

• Participate in company's strategic planning

• Assist Manager in evaluating performance (writing reports and data)

• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback

• Implement and Improve customers retention measures

• Attract customers by answering product and service questions

• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field

• Strong verbal and written communication skills

• Customer-Oriented or Passionate about serving customers

• Knowledge or experience in management or relevant similar field is a plus