·      Ensure the team adhere to Quality and Safety standards. Conductperiodically quality walks, safety walks and safety inspections. Coach team onsafety behaviour, and be a role model.

·      Lead and develop a team of maintenance and call back technicians:train, assess, optimise the resources.

·      Perform the yellow belt technical assessment for the EItechnicians and guide green and red belters to be prepared for their assessment

·      Coordinate subcontractor works and audit their work qualitystandards.

·      Carry out feasibility study, health checks and standardisationproject for lifts and escalators according to customers’ requests, industrialtrend and code of practice requirement.

·      Provide technical support for internal staff from Service,Project, Sales and Sales Engineering Department.

·      Coordinate with factory and/ or suppliers and contractors toimplement new systems or repair existing ones on Schindler equipment, percustomers’ requests.

·      Coordinate and monitor corrective action programs,non-conformance, field feedback and field information.

·      Support in the preparation of reporting for internal or externalusage.

·      Carry out ad-hoc assignments, such as, conduct training, attendcustomer meetings, etc.

·      Lead in daily operations like maintenance scheduling and call backresources.

·      Liaise with customers on their complaints and take the lead infollow up actions.

Coordinate, monitor,execute actions on operation problems and lift technical problems.