Project Management and Coordination

• Oversee and coordinate post-commission maintenance activities for the systems
• Develop and maintain project plans, schedules, and resource allocations for ongoing maintenance tasks
• Ensure timely delivery of maintenance services and system enhancements as per agreed timelines and SLAs.

Vendor Team Management

• Lead and manage the vendor's maintenance team, ensuring appropriate staffing and skill sets
• Coordinate with stakeholders to align vendor team activities with our priorities and expectations
• Facilitate knowledge transfer within the vendor team to ensure continuity of support.

Stakeholder Management

• Serve as the primary point of contact between the vendor team and our stakeholders
• Regularly communicate project status, risks, and issues to management
• Manage stakeholder expectations regarding system performance, maintenance timelines, and enhancement deliverables.

System Support and Enhancement

• Oversee the provision of ongoing support for commissioned application systems;
• Coordinate the planning and execution of system enhancements as requested 
• Ensure that all maintenance and enhancement activities align with business requirements and technical standards.

Quality Assurance and Performance Management

• Implement and maintain quality control processes for all maintenance and enhancement activities
• Monitor and report on key performance indicators (KPIs) as defined in the maintenance contract
• Conduct regular service reviews to ensure satisfaction with the vendor's performance.

AI Integration Strategy & Systems

• Lead the identification and implementation of AI integration opportunities across existing and new systems
• Oversee complete development lifecycle of AI-enhanced solutions
• Manage maintenance transitions for AI-integrated systems
• Collaborate with in-house Full Stack Engineer to ensure effective execution of AI projects
• Drive system improvements through AI capability integration.

Risk and Issue Management

• Proactively identify and mitigate risks related to system maintenance and enhancements
• Manage the resolution of critical system issues, ensuring minimal disruption to  operations
• Maintain a comprehensive log of all issues, their resolutions, and preventive measures implemented.

Compliance and Security

• Ensure all maintenance activities comply with policies, government regulations, and industry standards
• Coordinate with IT security team for regular security audits and timely implementation of security updates.

Financial Management

• Manage the maintenance project budget, ensuring cost-effective delivery of services
• Provide transparent reporting on resource utilization and costs incurred
• Assist in forecasting future maintenance costs and planning for system enhancements.

Documentation and Reporting

• Oversee the maintenance of up-to-date system documentation, including user manuals and technical specifications
• Prepare and present regular status reports, including progress updates, issue summaries, and upcoming activities.

Requirements:

Must-Have Requirements

• 4-6 years of project management experience
• Certification in project management (PMP, PRINCE2, etc.)
• Experience managing vendor teams
• Excellent communication and stakeholder management skills
• Knowledge of IT security and compliance requirements

Good-to-Have Requirements

• Experience with AI implementation projects
• Experience in government sector projects
• Knowledge of data protection regulations
• Experience with internal-facing system maintenance
• Background in system integration projects
• Understanding of AI technologies and their practical applications
• Experience in digital transformation projects