Job Description

•    Provides customer facing support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support

•    Manages overall customer performance to forecast, including overall regional forecast accuracy analysis, and forecast consumption Order Management and proactively manages & monitors customer orders and shipments, resolving any issues on the account before shipment

•    Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary. Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics and Export Compliance through resolution

•    Regular interface with Product Life cycle team to drive customer acceptance strategies on new devices

•    Monitors and supports sales efforts

The Requirements:

•    Min Degree Holder with min 1-2 years of relevant working experience

•    Prior experience in the Manufacturing/Semicon industry is an added advantage

•    Proficient in MS Office

•    Good communication and interpersonal skills

•    Be able to communicate in English, both verbally and in writing

•    Proficient in MS Excel and MS Word

•    Experienced working with ERP system,preferably SAP

•    Ability to handle multiple ERP system

•    Good knowledge about freight forwarding industry and incoterms