About the Role 

• The SCM IT role is responsible for ensuring the stable, secure, and efficient operation of automated warehouse and supply chain systems to deliver products to every UNIQLO store and customer in Singapore. 

• This role works closely with Logistics, Maintenance team, global HQ, and external vendors to minimize business impact from IT incidents while continuously improving system reliability and operational efficiency. 

• The position combines hands-on IT operations, incident and problem management leadership, and continuous improvement activities in a fast‑paced logistics environment. 

This role is expected to be able to fulfill their duties in accordance with the following IT department mission. 

1. Understand and realize Uniqlo's business statement to provide customers with an experience where they can easily buy the clothes they want, anytime and anywhere from an IT point of view. 

1. Solve business issues with the management and business members together by leading business transformation using IT systems in order to deliver Lifewear to as many customers as possible. 

1. Building IT system, IT operation and IT team together with the global headquarter to become a global leading company that changes the world for the better. 

Key responsibilities: 

1. SCM IT Operations & IT Service Management 

• Ensure stable and uninterrupted operation of IT infrastructure and systems supporting automated warehouses in accordance with the global KPI. 

• Execute daily operations, monitoring, and first‑level incident response for warehouse IT systems 

• Plan and perform preventive maintenance activities from an IT perspective (e.g., equipment, networks, WCS‑related infrastructure) 

• Manage IT equipment inventory, lifecycle, and asset status 

• Provide on‑site technical support and troubleshooting for warehouse‑related IT issues 

• Conduct root cause analysis and implement permanent countermeasures to prevent recurrence of incidents 

2. SCM Systems Expertise & Operational Governance 

• Maintain a holistic understanding of SCM and warehouse systems, including:  

• Warehouse Management System (WMS) 

• Warehouse Control System (WCS) 

• Peripheral systems (RFID gates, handheld scanners, printers etc.) 

• Related SCM systems (e.g., AIM, TMS, OMS) 

• Support and educate Logistics teams and 3PL partners on correct system usage and best practices 

• Identify operational risks or inappropriate usage and proactively propose improvements 

3. Incident & Problem Management Leadership 

• Lead initial incident investigation and recovery actions in accordance with SOPs 

• Coordinate with internal stakeholders and external vendors to restore operations quickly 

• Drive problem management activities, including RCA and long‑term preventive actions 

• Proactively identify risks prior to system releases, peak seasons, or go‑live events 

4. Continuous Improvement & Project Participation 

• Identify and execute system, process, or operational improvement initiatives (at least one per half-year) 

• Participate in warehouse‑related projects such as:  

• System enhancements and automation initiatives 

• Functional and operational testing 

• Release preparation and post‑release stabilization 

• Contribute to reduced incidents, faster recovery time, improved efficiency, and lower logistics costs 

5. Vendor, Budget & Asset Management 

• Manage IT vendors and partners, including performance, cost, communication, and issue escalation 

• Support vendors and partners in understanding company philosophy, values, and operational standards 

• Support vendor selection, onboarding, and contract management in line with company policies 

• Assist in IT budget planning and cost optimization from a mid‑ to long‑term perspective 

6. Organizational Contribution 

• Collaborate across departments to solve issues beyond functional boundaries 

• Establish and maintain SOPs and knowledge documentation to reduce operational dependency on individuals 

• Provide backup support during emergencies or absence of maintenance personnel 

Requirements: 

• Minimum 3 years of progressively increasing responsibility in an IT systems department at a consulting firm, systems integrator, or business company 

• Experience in one or more of the following areas:  

• Business transformation or business process design 

• System design, operation, or development 

• Degree in Computer Science, IT, or related disciplines, or equivalent practical experience 

• Strong ability to communicate and collaborate with multiple stakeholders (business, IT, vendors) 

• Willingness and ability to work continuously in the Tuas area, with occasional travel or commuting to the city center 

• Flexibility to support operations and maintenance activities outside of standard working hours when required, while maintaining a service‑oriented and proactive mindset 

Nice to Have: 

• Experience in IT operations or system support within logistics, warehouse, or SCM environments 

• Basic SQL knowledge to query and review WMS database data for troubleshooting and analysis