We are looking for a meticulous, patient-oriented Clinic Assistant to join our team. You will be the first point of contact for our patients, providing essential administrative and clinical support.

Key Responsibilities

• Front-of-House & Registration: Greet patients, manage appointment bookings, and handle new patient registration and queue management.
• Financial Processing: Collect payments, issue invoices/receipts, and perform daily closing of accounts. Familiarity with digital payment platforms is a plus.
• Insurance Coordination: Assist patients with the preparation and submission of medical insurance claims and direct billing procedures.
• Data & Report Management: Maintain accurate electronic medical records (EMR). Efficiently manage, file, and track patient lab results and medical reports to ensure timely follow-ups.
• Pharmacy Support: Accurately pack and dispense medications according to doctor’s prescriptions. Provide clear instructions to patients regarding dosage and side effects.
• Patient Communication: Explaining medical procedures, prep requirements, or medication instructions clearly.

Work Schedule:

• Mon, Fri - 9am to 5pm
• Wed - 9am to 7pm
• Alt Sat - 9am to 1pm

Requirements:

• Language Proficiency: Excellent command of both English and Mandarin is preferred.
• Experience: Prior experience in a clinic or healthcare setting is highly preferred.
• Tech-Savvy: Proficient in basic computer skills and comfortable learning Clinic Management Systems (CMS).
• Core Competencies:
• Strong attention to detail, especially regarding medication safety and data entry.
• Empathetic communication style with a high level of patience for diverse patient needs.
• Ability to multitask and remain calm in a fast-paced environment.
• Availability: Flexible to work clinic hours, including weekends or evenings if required.