Job Duties

• Work on customer sites within semiconductor cleanroom environments.
• Provide software support for all Semiconductor customers in the Canon’s region.
• Troubleshoot software issues and prepare technical reports for customers.
• Set up and maintain lithography tools and related supporting software.
• Learn and apply fundamental knowledge of lithography tools and operations.
• Prepare software release notes and customer-facing documentation in English.
• Provide support during weekends, public holidays, or nighttime when required (infrequent but possible).
• Travel overseas for business, mainly within Southeast Asia, Japan, Taiwan, and India (future).
• Collaborate closely with on-site engineers and overseas Canon software engineers.
• Communicate directly with customers and deliver clear technical reports.
• Escalate software issues to Japan headquarters when necessary.
• Plan and conduct software training or knowledge-sharing sessions for engineers and team members.
• Act as a bridge between Japan headquarters and local engineers for software-related issues.

Required Skills and Experience

• Experience in software support for semiconductor manufacturing equipment.
• Proficiency in the Japanese language (reading, writing, and speaking); Japanese fluency as to support Japanese related customer and HQ
• Basic knowledge and hands-on experience with Linux OS commands and operations.
• Experience with online specifications, including requirement clarification and specification negotiation with customers, is preferred.