Position summary statement:

The Lifestyle Executive ensures exceptional guest and member experiences by providing personalized care, efficient scheduling, and seamless service. Responsible for driving programs, enhancing guest experiences, and supporting spa / gym / studio / pool operations to maximize revenue. This role focuses on attracting, engaging, and retaining spa / fitness members through operational excellence, effective sales strategies, personalized service, and promotional initiatives.

Primary Responsibilities:

Guest/Member Relationship Management

• Serve as the primary point of contact for clients, residents, or members to ensure their lifestyle needs and preferences are met.

• Develop strong relationships with guests and members to understand and anticipate their lifestyle needs.

• Address and resolve any issues or requests.

Event / Program Planning & Management

• Plan, coordinate, and execute events / programs.

• Oversee logistics, scheduling, partners liaison and any special requests.

Service Excellence

• Ensure the delivery of exceptional service across all lifestyle offerings, such as wellness, fitness, leisure activities, and dining experiences.

• Continuously improve services based on feedback and market trends.

• Lead a team to maintain high standards of service delivery and guest satisfaction.

Program Development

• Develop and introduce new lifestyle programs and initiatives that add value to the guests and members experience.

• Collaborate with various departments design programs that cater to the interests and needs of guests and members.

• Stay informed about lifestyle trends and incorporate innovative ideas to keep services relevant and engaging.

Policy and Procedures

• Act in accordance with all policies and procedures and communicate policies at all levels.

• Ensure members & guests needs are efficiently and effectively met by our team members.

Hygiene and Safety

• Ensure all hygiene levels are met in the outlet.

• Adhere to fire and safety rules and regulations.

• Fully understand the rules and regulations of the outlet.