Job Summary

We are looking for motivated and affable individuals who can work in a challenging and fast-paced environment.

Responsibilities

• Respond promptly and professionally to walk-in customers and incoming phone enquiries to provide accurate information and assistance
• Conduct course consultations and ensure timely follow-up to support prospective and current students
• Address and resolve general feedback and complaints to maintain customer satisfaction
• Perform general administrative tasks including accurate data entry and organized filing to support office operations
• Process new student registrations and payments efficiently to ensure smooth enrollment
• Provide administrative support to teachers by preparing materials needed for classes
• Assist with ad-hoc tasks as required to support team and operational needs
• Adapt to rotating shifts including weekends to maintain continuous service coverage

Required competencies and certifications

• Ability to work independently in a fast-paced environment
• Bilingual proficiency in English and Mandarin to communicate effectively with Mandarin-speaking associates
• Proficiency in MS Word and Excel for administrative and data management tasks

Preferred competencies and qualifications

• Completion of at least A Level or Diploma
• O Level graduates with relevant working experience
• Strong passion for customer service
• Meticulous and systematic approach to administrative procedures

Other Information

• Work locations include Sengkang, Punggol, Yishun, Pasir Ris, Tengah, and Chua Chu Kang