• Position : Key Account Manager (Freight Forwarding / Logistics)
• Location : Cecil Street- Near Raffles Place MRT
• Working hours : Monday - Friday, 9.00am - 6.00pm
•  Salary(commensurate on experience) : Up to $6500 + Performance Bonus
• Duration : Permanent
• Industry : Logistics / Freight Forwarding

Key Responsibilities

• Manage a portfolio of IT logistics accounts, covering customer relationships, rates, scope, escalations and account growth.
• Take over assigned accounts from senior team members through a structured handover and act as the customer’s main commercial contact.
• Onboard newly won accounts from the business development team by assigning ownership, introducing the support team and setting up account maintenance plans.
• Grow accounts through lane expansion, new geographies and value-added services such as IOR/EOR and ITAD.
• Quote with commercial discipline, manage scope changes and monitor margins, billing and ageing receivables.
• Work closely with sales operations and operations teams on quotations, execution and customer support.
• Maintain visibility on revenue, pipeline conversion and expected workload through regular forecasting and reporting.

Requirements

• At least 4 to 5 years of account management experience in freight forwarding, logistics or supply chain.
• Exposure to IT logistics, IOR/EOR or value-added logistics services will be an advantage.
• Strong customer-facing communication skills, with confidence in handling commercial discussions and escalations.
• Commercially minded, with good understanding of rates, margins, contracts and negotiation.
• Organized and able to manage a portfolio of accounts, maintain CRM updates and provide reliable forecasts.
• Interest in developing specialist knowledge in IOR/EOR and IT logistics will be an advantage.
• Interest in progressing towards team leadership over time will be an advantage.

Email to [email protected]

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***We DO NOT charge our candidates nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.