Role and Responsibilities

•        Design, configure, and implement Jira ITSM forms

•        Develop and maintain custom workflows, business rules and groovy scripts

•        Implement ITIL-aligned processes for incident, problem, change, request and CMDB

•        Collaborate with stakeholders to translate functional requirements into effective technical designs

•        Develop and maintain Ansible playbook for infrastructure automation

•        Build REST API integrations with internal systems to enable seamless end-to-end automation

•        Support platform upgrades, patch management, and ensure optimal performance and availability

Requirements / Qualifications

•        Diploma/Degree in computer science or related IT discipline, or equivalent experience

•        ITIL v3/v4 certification or equivalent experience in IT service management

•        Openness to feedback and a commitment to continuous learning and skill development

•        Efficient knowledge of Windows Server and experience with Red Hat Enterprise Linux (RHEL) system administration

•        Familiarity with programming/scripting such as Python, PowerShell, or Bash

•        Understanding of Agile methodologies

•        Good written and verbal communication skills for effective user engagement

•        Good analytical and problem-solving skills to address technical challenges

•        Experience in cross-functional teams or projects is advantageous

•        Familiarity with AWS Cloud is a plus but not mandatory