Job Decriptions:

• Provide support and resolution on 1st level and 2nd level end-user telephonic/email enquiries and issues on in-house and external applications and standard PC and notebook problem related to Hardware and Operating System, file/print services.
• Logging of service desk calls and documentation of all user requests and problem resolution in Ticketing system.
• Troubleshooting, setup all PC hardware, notebook, MS Windows, O365, Internet browser, VPN, wireless, Outlook email client and other in house or external application problems.
• Provides technical assistance to user on basic desktop request as and when require.
• Train users on IT equipment usage.
• Support software applications.
• Identify new applications for implementation.
• Perform tasks as and when assigned by superior.

Job Requirements:

• Diploma / Degree in Computer Science / Information Technology or equivalent.
• At least 1 - 2 years of relevant working experience.
• Experience in supporting PC/notebook hardware and software, network printer, MS Windows, Outlook, desktop setup and VPN setup/troubleshooting are preferred.

Additional inquires may contact whatsapp +65 8684 8297 (Sook Hooi - HR)